IU Health Paoli Hospital

IU Health allows up to four visitors—including children ages 2 and up if accompanied by an adult—to visit, together, for most patients.

Visitors must screen negative for COVID-19 and follow all masking and safety guidelines while on site. Find more details below.

Hospital visitor guidelines

• For most patients with or without COVID-19, up to four people (ages 2 and up) may visit at the same time. Patients in semi-private rooms may have up to two visitors at a time.
• Visiting hours are 8 am – 9 pm, though this may vary by facility. Visitors must follow all safety and infection prevention measures, including masking and other PPE guidance.
• Children ages 2 – 16 may visit if accompanied by an adult visitor. Children younger than 2 may visit adult patients for end-of-life situations only; exceptions may be approved by chief medical and nursing officers for children younger than 2 to visit adult or pediatric patients.
• Adult patients in private rooms or in non-ICU settings may have one overnight visitor; pediatric patients may have two parents or guardians approved by the clinical team. No overnight visitors are permitted in ICU settings (end-of-life exceptions may be made by clinical team).
• For Emergency Department patients, up to two people may visit at a time. Visitation may be reduced based on patient condition and available space.
• For patients with COVID-19 who are undergoing aerosol generating procedures (AGPs), the local Infection Prevention team will determine if visits are appropriate and what safety precautions must be followed.
• Clinical teams may manage open visitation for situations involving end-of-life care.

These guidelines may vary by facility based on the local environment. Some areas, such as NICUs, may have additional restrictions.

Mask Policy

Masks are required in the following locations:

• Patient rooms
• Emergency waiting rooms
• Transplant and oncology units
• All pediatric units
• Newborn intensive care units (NICUs)

Masks are required for any patient with respiratory symptoms or when indicated by isolation procedures.

Medical grade masks will be available at no cost to you. Masks are not required in public spaces, such as cafeterias, lobbies, gift shops, restrooms and when walking in hallways.

Patients may be dropped off or picked up at the main entrance or as directed on the pre-visit information from your doctor’s office.

Parking at IU Health Paoli Hospital is free, with parking lots and entrances conveniently located to help patients and visitors get to their destinations quickly.

The IU Health team members at the information desk are happy to help you and answer any questions. They also have wheelchairs for your use if you need them.

Our healthcare team understands that having family and friends around is important to the healing process. Your family is welcome anytime, but we do ask guests to follow the guidelines below.

For more information or to check on the status of your loved one, call 812.723.2811.

Visiting Hours for Women & Children’s Services

Spouses, grandparents and siblings may visit at any time. All other visitors may visit between the hours of noon – 2 pm and 6 pm – 8 pm.

Visiting Hours for the North Wing

Visitors are welcome between the hours of 8 am – 8 pm.

Can children come?

In general, it is a good idea to check with a guest relations team member before bringing a child as a visitor. Children younger than age 14 must be accompanied by an adult, other than the patient, at all times. Some units may require health screens or have other limitations on children visiting.

If someone is sick, can they visit?

For your protection, people should not visit if they are sick, especially if they have a sore throat, cold or fever.

Is smoking allowed?

All IU Health facilities are smoke-free. For the safety of everyone, smoking is not allowed in any IU Health building or on the grounds.

What is the IU Health alcohol and drug policy?

All IU Health facilities are alcohol and drug-free.

What is the IU Health firearm policy?

It is the policy of IU Health that no one, other than IU Health Security Officers or on-duty Law Enforcement Officers, carry or have in their possession a firearm or weapon while in a IU Health facility. Law enforcement officers should check in with IU Health Security if they plan to carry on premises.

Tell Us About Your Experience

Listening to our patients and their families helps us understand the experiences they have at IU Health Hospitals so we can serve them even better. We encourage patients and their families to take a moment to provide feedback and suggestions for how we could improve our service.

At IU Health Paoli Hospital, our goal is to do everything we can to make you and your guests feel safe and comfortable while you are in our care. Below is a list of some of the many services available to you and your family during your stay.

Deliveries

Flowers and gifts may be delivered to the Welcome Desk just inside the main entrance at IU Health Paoli Hospital. Hospital volunteers deliver these items on weekdays to patient rooms.

Deliveries for Non-Disclosure Patients

Some patients choose to keep their stay in the hospital private. If you have asked us to not tell anyone that you are here by registering as a “non-disclosure” or “no information” patient, our team cannot say that you are a patient at the hospital or accept deliveries.

Internet Services

IU Health Paoli Hospital is pleased to provide free Wi-Fi for you and your visitors. The wireless network is available 24/7 in all areas of our hospital. Please note that IU Health cannot provide technical help for your device or connecting to the network.

Mail Services

Incoming Mail

Patients may receive mail while staying at IU Health Paoli Hospital. Anyone who sends mail to a patient should address the envelope as follows:

Patient name, unit and room number
IU Health Paoli Hospital
642 West Hospital Road
Paoli, IN 47454

If you receive mail after you leave, we will forward it to your home address.

Wheelchairs

Our team of guest relations representatives and hospital volunteers will be happy to get you a wheelchair when you arrive at the hospital. Please ask any of our team members for assistance or visit the nearest Information Desk.

We know that good nutrition helps heal the body, so there are a variety of dining options available for patients, families and guests at IU Health Paoli Hospital.

IU Health Paoli Hospital Cafeteria

Full selection of meals featuring healthy options.
Located on the main floor of the hospital.
Open Monday through Friday, 11 am – 1 pm (lunch)

Room Service

With IU Health Paoli Hospital’s room service, you can choose daily what and when you want to eat. You may order meals from a menu that includes many delicious and healthy choices, all freshly prepared by IU Health chefs.

Similar to hotel room service, you choose from a menu and then call room service. An operator will place the order and confirm any diet restrictions. If your doctor changes your diet needs, the operator can check this information on the computer. Your meal is delivered directly to you, usually within 45 minutes of the order.