Phone
All emergency transports, call:
Emergency: 800.382.9922
Non-emergent transports, call:
Central Indiana Region: 317.962.8350
East Central Region: 765.348.4066
West Central Region: 765.250.4245
General Inquiries: 317.643.9500
Request LifeLine
Transport requests for Critical Care, ALS and BLS can be completed several ways depending on what works best in your location.
Chat
Need to request a transport or have a general transport question? Use our web chat feature to speak with a medical transport specialist today.
Request LifeLine via Chat
Download App
Providers, first responders and dispatchers can request air medical transport and satellite tracking in real-time through our app.
Download the LifeLine App
Learn how IU Health LifeLine defines Transport Levels of Care.
IU Health LifeLine prides itself in providing the full spectrum of medical transport. Our goal is to get the right crew and asset to the patient safely and quickly.
Download Our Guide (PDF)Our Communications Center is locally operated and staffed 24/7 with IU Health team members with experience in transport triage, critical care transport, ALS/BLS transport, public safety dispatch and air medical dispatch.
Our specialists will assess and offer the closest, most appropriate transport resource for the patient, even if it is not IU Health LifeLine.
Communications Center
Our Communications Center is locally operated and staffed 24/7 with IU Health team members with experience in transport triage, critical care transport, ALS/BLS transport, public safety dispatch and air medical dispatch.
Our specialists will assess and offer the closest, most appropriate transport resource for the patient, even if it is not IU Health LifeLine.
IU Health has invested in significant technology to provide patients with excellence in transport care. The central hub for these services is the new, technologically advanced communications center that facilitates:
- Critical Care (air or ground)
- ALS/BLS transport
Phone System
With our recently updated communications center, our advanced phone system disperses call volume throughout the center to call takers. This helps ensure calls are triaged appropriately. Our updated radio system has improved communications and team interoperability. The computer aided dispatch (CAD) system assists with call tracking and works in conjunction with satellite tracking software for “real time” asset location and accurate ETAs.
Transport Triage
Our communication specialists collaborate with the referring provider to assign the appropriate level of care and mode of transport. The Communications Center has multiple resources, including clinicians and in house supervisors, to ensure the best crew configuration to optimize patient care.
Number One Priority is Safety
At IU Health LifeLine, patient safety is our number one priority. Using the most advanced technology, we are in constant communication with the ambulance or aircraft for the entire transport. With our innovative satellite tracking capability, our dispatchers watch each transport for real time status updates. Our transport crews can also communicate with physicians during a transport if needed.
Indiana’s Most Advanced Comprehensive Transport Provider
IU Health has invested in significant technology to provide patients with excellence in transport care. The central hub for these services is the new, technologically advanced communications center that facilitates:
- Critical Care (air or ground)
- ALS/BLS transport
Phone System
With our recently updated communications center, our advanced phone system disperses call volume throughout the center to call takers. This helps ensure calls are triaged appropriately. Our updated radio system has improved communications and team interoperability. The computer aided dispatch (CAD) system assists with call tracking and works in conjunction with satellite tracking software for “real time” asset location and accurate ETAs.
Transport Triage
Our communication specialists collaborate with the referring provider to assign the appropriate level of care and mode of transport. The Communications Center has multiple resources, including clinicians and in house supervisors, to ensure the best crew configuration to optimize patient care.
Number One Priority is Safety
At IU Health LifeLine, patient safety is our number one priority. Using the most advanced technology, we are in constant communication with the ambulance or aircraft for the entire transport. With our innovative satellite tracking capability, our dispatchers watch each transport for real time status updates. Our transport crews can also communicate with physicians during a transport if needed.
